Welcome to the Home User Frequently Asked Questions (FAQ page). Below, we have tried to answer the most common questions our home users to this our Web site may have. If you find that your question is not answered on this page, please email us at



HOME Frequently Asked Questions (FAQ)

Q: I need my computer system and/or network repaired in an emergency. What should I do?

Depending on the nature of the malfunction and previous work schedule, we aim to provide prompt service to bring your system/network up and running again in the shortest possible time. For emergency repairs, please call us at (760) 364-2929 or (760) 401-0058.

Q: I want to buy or upgrade a computer system but I don’t know what I want and how I can choose. How can you help me?

We provide professional consultations with our customers to help them choose the right computer systems or upgrade package for their individual needs. We always approach the consultation and provide advice based on the NEEDS of the customer.

Q: I have recently subscribed to the local Digital Subscriber Line (DSL) or Cable broadband internet service, but I have no idea how to install it. Can you help?

Yes. We can perform installation of the DSL/Cable modem for you at your home for your convenience

Q: I have several computers at home and would like to link them up. How can you help?

Based on individual requirements, we consult with our customers in the design of their network and provide implementation of the design to help our customers make the most out of their home network.

Q: I have children at home using my computer. How can I help protect them from unsafe contents on the internet?

We can provide advice and solutions for computer systems security for our customers to help them protect their computer security and protect the younger users from viewing unsafe online contents.

Q: My computer keeps on crashing. Can you help?

Most common crash problems on systems are due to incorrectly installed software, incompatible software and/or hardware, and sometimes faulty hardware. Our technicians can diagnose, evaluate and advice on the cause of the problem. Most problems can be remedied once the source of the problem is found, without costly replacement of the system.

Q: How do I contact you for further information?

Please click on Contact Us and use the most convenient way to reach us!



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